ADVISORY

SERVICES

THE FUTURE OF HEALTHCARE - CONSUMER CENTRIC GROWTH

What We Do

PelorusHX is leading advisory firm specializing in helping healthcare organizations grow by transforming customer experience—blending human insight with digital innovation to build loyalty, boost engagement, and drive measurable impact.

What We Deliver

Experience Strategy & Implementation

• Craft and implement strategies that enhance customer and provider experiences.

• Build trust and loyalty through effective engagement management.

• Improve workforce satisfaction, retention, and productivity.

Digital & Artificial Intelligence Transformation

• Implement AI-driven solutions to boost efficiency and outcomes.

• Leverage digital tools for seamless healthcare experiences.

• Enhance decision-making with data-driven insights.

Service Design + Continuous Improvement

• Optimize care delivery with customer-centered service design.

• Drive quality and efficiency through process improvements.

• Ensure financial performance with ongoing strategic enhancements.

Our Discoverys

PelorusHX transforms healthcare by redefining patient experience as a holistic customer experience. Using advanced analytics, customer listening technologies, and closed-loop feedback, we deliver actionable insights that drive meaningful change. Our human-centered, digital-first approach empowers providers to create seamless, personalized, and high-impact healthcare experiences.

 

PARTNERS AND AWARDS

Their Words

  • "Pelorus’s innovative approach—blending human-centered design with continuous improvement—has been instrumental in accelerating our growth agenda and strengthening our competitive edge in the market."

    CFO - Large Integrated Health System

  • "Pelorus bridges the gap between brand promise and real-world experience. Their expertise in customer engagement, digital transformation, and AI-driven insights helps create seamless, trusted interactions that drive loyalty and financial performance."  

    VP,Brand– Leading Integrated Health System

  • "This exceptional team transforms the promise of better healthcare experience into reality—blending expertise with real-world execution to drive accountable change."

    CEO - Brand Agency

Meet the Team

  • Jeff Logan

    Jeff Logan, the 2024 CXUSA Consumer Experience Leader of the Year, is a visionary executive driving customer-focused growth through digital transformation and reimagined touchpoints. With over 20 years of experience in healthcare and financial services, he has led large teams at Providence, U.S. Bank, and Anthem to enhance customer experience, access, and engagement. A U.S. Navy veteran, he brings integrity, innovation, and a commitment to excellence in every role.

  • Zack Perry

    Zack Perry

    Zack Perry is a product and experience design leader who transforms complex business challenges into scalable digital solutions. A proven venture builder, he has launched and scaled multiple startups, including a mobility marketplace that reached $40M in annual revenue, while also driving enterprise innovation in patient billing and engagement. With expertise in product-market fit, rapid scaling, and operational efficiency, he helps organizations achieve innovation-driven growth and digital

  • Peter Angerhofer

    Peter Angerhofer is a healthcare consultant and entrepreneur with 25 years of revenue cycle experience, including leadership roles, a successful startup exit, and driving $150M in financial improvements for hospitals and health systems. A Kellogg School of Management graduate, he lives in New Hampshire and serves on local boards.

  • Dan Gallagan

    Dan Gallagan is a continuous improvement and change management expert with over 15 years of experience driving operational efficiency and organizational transformation. Skilled in Lean, Six Sigma, and project management, he has led initiatives that enhance service delivery and optimize customer experiences. His ability to coach teams at all levels empowers organizations to exceed goals and build a lasting culture of improvement.

LETS CHAT


At PelorusHX, we bridge the gap between customer expectations and healthcare realities, delivering data-driven, human-centered solutions that drive growth, engagement, and efficiency. Whether you're looking to enhance customer experience, implement cutting-edge digital solutions, or build a culture of continuous improvement, we have the expertise to help.