Reveal HX Index · Q3 2026
What healthcare consumers told us this quarter.
Quarterly research across more than 40 touchpoints, with benchmarks by system type. Report title and findings to come.
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Perspective · Consumerism Consumerism Has Introduced Itself to U.S. Healthcare 13xaverage ROI at Providence 
Consumerism Has Introduced Itself to U.S. Healthcare
Jeff Logan Field note · Contact center 900 digital fixes and half the phone calls −50%inbound calls 900 digital fixes and half the phone calls
Amy Frederickson
Insight · AI Hear every call, not a sample 100%of interactions reviewed 
Hear every call, not a sample
Raymond Gerber Insight · Revenue cycle Patients don't refuse to pay. Bills make it hard to know what's owed. Patients don't refuse to pay. Bills make it hard to know what's owed.
Peter Angerhofer Insight · Experience Trust is earned in three kinds of moments Trust is earned in three kinds of moments
Mark Fithian Product note · Coverage Turning open COB cases into resolved coverage Turning open COB cases into resolved coverage
Zack PerrySubscribe to our content.
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