Every engagement is tied to a number before work starts. These come from programs led by Pelorus principals at Providence and other large integrated health systems.
Speech and text analytics found where patients were confused before their visit. Three scripts were A/B tested and staff retrained on the winner.
Large integrated health system Read the case studyJourney mapping found more than 1,100 digital failure points across the portal and website. Working with IT, 900 were fixed.
Large integrated health systemFinancial assistance applications rose 30% and completion rose 25% once the process was redesigned around the patient.
Large integrated health systemInteraction analytics on every call, revised scripts and targeted training lifted resolution on the first contact.
Large integrated health systemSelf-service and digital payment pathways rebuilt in the patient portal, with payment-plan inventory up 2.5x.
Large integrated health systemFewer calls, lower turnover and digital self-service reduced the cost to serve while collections and satisfaction rose. At U.S. Bank, the same discipline produced more than $100M in savings.
Large integrated health systemPartnering with labor on decision authority, workflow and tools cut turnover and brought vacancies from 9% to 5%.
Large integrated health system“Pelorus’s innovative approach—blending human-centered design with continuous improvement—has been instrumental in accelerating our growth agenda and strengthening our competitive edge in the market.”
CFO, Large Integrated Health System“Pelorus bridges the gap between brand promise and real-world experience. Their expertise in customer engagement, digital transformation, and AI-driven insights helps create seamless, trusted interactions that drive loyalty and financial performance.”
VP, Brand, Leading Integrated Health System“This exceptional team transforms the promise of better healthcare experience into reality—blending expertise with real-world execution to drive accountable change.”
CEO, Brand Agency