Engagements start with the operation as it runs today and end with a measured result. Most begin with operations advisory, continue through the technology that runs the work, and, where it helps, end with a product that keeps the gains in place.
From growth and experience strategy down to the revenue cycle and contact center floor.
Where to compete, which consumers to win and keep, and the experience promise and economics that support it.
Journey mapping, voice of the customer, service recovery and segmentation that decides which experiences to fix first.
Culture, frontline engagement, training and service excellence. Retention and productivity improved with labor and frontline leaders, not around them.
Lean and Six Sigma process redesign and an operating rhythm that keeps results in place.
Pre-service collections, denials prevention, financial assistance and Medicaid enrollment, patient billing and payment plans.
Scheduling, registration and customer service operations. Staffing, scripts, first contact resolution and channel shift to digital.
As an AVANT Trusted Advisor, with access to AVANT's portfolio of technology providers and engineering support.
Use cases tied to cost and revenue, governance for regulated industries, workflow redesign and workforce training.
CCaaS and UCaaS selection, migration and optimization, from people who have run contact centers at scale.
Independent comparison of providers, negotiated terms and a single point of contact after go-live.
Support, billing and vendor escalations handled for you. Annual reviews of usage and AI opportunities, and renewal on better terms.
AI-enabled products built to solve real challenges, drawn from our strategy and operating experience.
Run a Pelorus product inside your operation with a defined measure of success.
Build a product with Pelorus around a problem your teams have already solved by hand.
Sentinel, Sightline, Reveal HX, Concierto XM and MyHealth-Passport.
Explore productsThe same operators who set the direction stay to deliver it and measure it.
Baseline the operation and agree one number that defines success.
Journeys, workflows, staffing, technology and customer voice, from the inside.
Process, people and technology changed together, alongside your teams.
Operating rhythm, governance and technology or a product that holds the gains.
The same problems show up in all three: revenue lost to friction, contact centers carrying too much, and AI pilots that never reach production.
Revenue cycle, patient access, financial experience and contact center operations for hospitals and health systems.
Health systems · Medical groupsMember engagement, coverage and outreach, and service operations that lower cost to serve.
Health plansCustomer experience, digital servicing and contact center modernization for banks and lenders.
Banks · Lenders